IMPORTANT: All AI solutions require an active A.I Care Plan (ACP) for ongoing optimisation, support, and performance continuity.

1. THE GOAL OF SUPPORT HERO To engineer a deterministic, 24/7 defense layer for your brand. The Support Hero is architected to master your internal knowledge bases, resolve up to 80% of routine inquiries autonomously, and ensure that only high-value, complex cases ever reach your human team.

2. PRODUCT DESCRIPTION The Support Hero is a pre-designed AI agentic loop built on high-reasoning models (GPT-4o/Gemini 1.5 Pro). Unlike standard chatbots, it utilizes RAG (Retrieval-Augmented Generation) to fetch facts only from your specific documentation, preventing hallucinations.

3. WHAT’S INSIDE

• Neural Knowledge Integration: Direct synchronization with your PDFs, FAQs, and URLs.

• Intelligent Escalation: Automatic handoff to support email when human intervention is detected.

• Brand Voice Alignment: Configurable personality grid (Professional, Friendly, or Luxury Artisan).

4. THE WALL (SCOPE LOCK)

• Fixed Logic: Covers standard Q&A and knowledge retrieval; excludes custom API development.

• Data Boundaries: Limited to info provided in the initial Configuration Survey.

• Tier Enforcement: Multi-language (up to 2 language) or multi-channel deployment (up to 3 integrations) requires the Plus Connector Tier.

5. WHY SUPPORT HERO EXISTS Businesses often face delayed responses outside business hours and rising support costs as volume grows. This bot automates first-level support to ensure timely, consistent responses without manual intervention.

6. HOW SUPPORT HERO WORKS

• Setup: Support scope and approved responses are defined based on one use-case.

• Deployment: AI logic is configured and integrated based on selected Tier and ACP Plan.

• Operational Phase: Responds to enquiries 24/7 and escalates cases based on predefined rules.

• Continuity: Minor optimizations and bug fixes provided via the A.I Care Plan.

7. KEY BENEFITS

• 24/7 availability and faster response times.

• Consistent, approved responses reducing manual workload.

• Structured handling of common enquiries.

8. WHAT’S INCLUDED

• One AI support automation instance and one defined support workflow.

• Approved response logic and one-time setup.

• Base Connector Tier (1 integration included | English Only).

9. WHAT’S NOT INCLUDED

• Human-led or managed support services.

• Unlimited workflows, revisions, or strategy consulting.

10. AI & LEGAL DISCLAIMER Support Hero uses AI to assist customer support processes only. By purchasing, you acknowledge: AI outputs may be incomplete or imperfect; Final responsibility remains with the business; No service levels or outcomes are guaranteed; Artisan Intelligence does not provide managed support or advisory services.